FREQUENTLY ASKED QUESTIONS

The Treatment & Recovery Center is open 24/7, 365 days a year. No appointments necessary. Come to the TRC at 1000 W. 2nd Street, Lawrence, KS 66044.

To talk to a crisis counselor, call HeadQuarters at 785-841-2345 or 988.

What we offer:

• Triage/Assessments

• Psychiatric med evaluations

• Referrals

• Initial treatment planning

• Coordination of care

• Up to 72- hours of stabilization

• Medication assisted detox

• Treatment of withdrawal symptoms

1. Patient Condition: Stable and Seeking Treatment

• Action: Advise the patient to visit the Treatment & Recovery Center (TRC) for assistance - 1000 W. 2nd Street, Lawrence, KS 66044

2. Patient Condition: In Crisis, At Risk of Harm, or Refusing Treatment

• Action: Immediately call the TRC at 785-330-7847 for guidance on triage and next steps.

General Inquiries:

• For any questions, please contact the TRC provider line at 785-330-7847.

If you would like materials for your office with information on how to refer a patient to the TRC or brochures for the general public, you can request those materials by filling out this request form.

You can also print the files below.

Our staff files claims to private insurers, Medicaid (Healthy Blue, Sunflower Health Plan, United Healthcare/Optum), and Medicare. Bert Nash Center (BNC) is credentialed for outpatient urgent care services with the following commercial payors,

• Aetna

• Blue Cross and Blue Shield of Kansas

• Tricare

• United Healthcare

We highly encourage you to confirm that the Bert Nash Community Mental Health Center is “in-network” for your coverage and if not, does your policy cover “out-of-network” benefits for the Bert Nash Community Mental Health Center.

We offer a sliding fee scale, and we have payments plans available, making high-quality care affordable. You may qualify for a fee discount based on family income and family size which can potentially affect your final cost.

You can find a downloadable version of the current sliding scale below. The updated sliding fee scale, went into effect September 15, 2023; below is a table showing your discounted rate.

What is Silo Recovery and why is Bert Nash partnering with them?

• Silo Recovery is an affiliate partner of SSC CPAs + Advisors, specializing in helping organizations contact self-pay clients with outstanding balances. The Bert Nash Center (BNC) is partnering with Silo Recovery to compassionately and proactively reach out to clients who have past due balances, giving them formal reminders and opportunities to resolve their bills.

When did this start?

• Outreach through formal letters from Silo Recovery began August 13, 2025. Clients whose accounts are more than 91 days past due are being contacted.

What will clients receive and what should they do?

• Clients will receive a formal letter from Silo Recovery as a reminder about their outstanding balance.

• They will also receive a series of text messages allowing them to communicate via text and/or go directly to the Silo Recovery payment portal to make a payment.

  • The text messages do state “This is from a debt collector.” When the client calls in to Silo Recovery, they will also be told that they are talking to a debt collector, but their account is not in collections. This is required by law.

• Clients are encouraged not to ignore the letter and to contact Silo Recovery directly using the information provided, to explore payment options or financial assistance.

• If a client thinks that their balance is wrong or their insurance hasn’t been processed correctly, they should also call Silo.

Does this impact a client’s credit or involve legal action?

• No. This process will not impact client credit, involve wage garnishments, liens, or result in legal action. It is not a traditional debt collection approach; it is intended to be a compassionate, structured effort to help clients fulfill their financial responsibilities.

Will clients have flexible payment options?

• Yes. Clients will have flexible options to make payment arrangements that suit their circumstances. Multiple outreach attempts will be made, and financial assistance may be available.

Why is this happening now?

• BNC faces financial challenges, including over 5,681 accounts with outstanding balances totaling over $3.1 million. Addressing these unpaid balances is essential to stabilize BNC’s finances and allow the organization to continue providing high-quality, accessible care.

You do not need an appointment and do not need to call or register. The TRC, including the Urgent Care Unit, is available for walk-in services 24/7/365. Anyone who walks in will be assessed and evaluated for their needs and appropriate level of care. After 8pm, please ring the bell for entry.

To talk to a crisis counselor, call HeadQuarters at 785-841-2345 or 988.

As an essential healthcare provider, Treatment & Recovery Center of Douglas County will remain open during inclement weather.

To talk to a crisis counselor, call HeadQuarters at 785-841-2345 or 988.

No. The Treatment & Recovery Center (TRC) of Douglas County is an emergency behavioral health program that responds to the needs of those community members who are in crisis. The TRC will allow for 24/7 access to behavioral health services with a capacity of 16 beds. However, community members who are experiencing a physical health emergency in addition to their behavioral health emergency should still go to the Emergency Department of the nearest hospital.

To talk to a crisis counselor, call HeadQuarters at 785-841-2345 or 988.

A crisis is when your mental health or substance use affects your daily life and you are no longer able to handle the situation on your own. This will look different for each person.

• Common signs & symptoms might look like:

  • Anxiety or panic attacks

  • Depression

  • Thoughts of suicide or self-harm

  • Hearing voices or feeling paranoid

  • Thoughts of hurting others

  • Substance intoxication or withdrawals

The Bert Nash Center (BNC) is the designated community mental health center for Douglas County. BNC is CARF accredited & a Certified Community Behavioral Health Clinic (CCBHC) for Douglas County, KS. It has been serving the community since 1950 as a safety-net provider and essential health care service for children, families, and adults regardless of their ability to pay. BNC's mission is to advance the health of the Douglas County community through comprehensive behavioral health services responsive to evolving needs and changing environments.

BNC operates the Treatment & Recovery Center (TRC) of Douglas County. All team members who work at the TRC are BNC employees and are committed to living out the values of compassion, integrity, equity, on a foundation of hope in all that we do in serving those in need.

To learn more about the Bert Nash Center, visit bertnash.org.

The TRC is the result of collaboration and investment from numerous local institutions and agencies. It is funded through a variety of resources including the quarter-cent sales tax that was approved by voters in November 2018 to improve behavioral health services and facilities in Douglas County.

Obtaining feedback from you and our community members is an important part of assessing the quality of our organization and impact to the community. On an annual basis you will be invited to participate in a short, confidential survey and it will be presented in person, by text, or by QR Code. We also have a special version of the survey for our younger persons who are receiving services.

There is the opportunity to provide ongoing feedback by contacting us at feedback@bertnash.org. You may also share your experiences through the Feedback Form located in our handbook, at our reception areas, and on our website. The Feedback Form is a place where you can express concerns and/or complaints if you are not satisfied with the service you are receiving, if you feel your rights have been violated, or if you have talked with your mental health professional about your concerns and are dis-satisfied with their response. The Feedback Form can be turned in at any of our locations or sent to feedback@bertnash.org.

Feedback and/or complaints and appeals can also be shared by contacting the Risk Manager, Bert Nash Community Mental Health Center 200 Maine Street, Suite A, Lawrence, KS 66044. The response will occur no later than thirty (30) days following the receipt of the compliant.

We cannot and will not retaliate against you or refuse treatment for filing a complaint.

If you believe your rights with respect to health information have been violated, you may submit a Feedback Form to BNC or contact the Secretary of the Department of Health and Human Services at ocrmail@hhs.gov. You may also contact the Office of Administrative Hearing within the Kansas Department for Aging and Disability Services-Behavioral Health Services at 888-582-3759.

View photos of facility:

The Bert Nash Center Community Engagement department manages all inquiries from members of the media seeking expert comment from the Bert Nash Center, including the Treatment & Recovery Center, team members.

To arrange an interview or other media requests please contact our Community Engagement Coordinator/Public Information Officer, Daniel Smith.

Daniel Smith, Community Engagement Coordinator/Public Information Officer Email: dsmith@bertnash.org Direct line: 785-830-1854